Processing Times
Orders are typically processed within 2–5 business days unless otherwise noted.
During launches, seasonal collections, or holidays, processing times may be slightly extended — but we’ll always keep you informed along the way.
Shipping Rates
We offer free standard shipping on U.S. orders over $75.
Orders under $75 ship for a flat $8 rate.
We currently ship within the United States only.
Delivery Estimates
Most orders arrive within approximately 5–12 business days from the date the order is placed.
Please note that delivery times may vary slightly depending on carrier delays, weather, or seasonal demand.
Tracking Information
Once your order ships, you’ll receive a confirmation email with tracking details.
If you haven’t received tracking information after several business days, feel free to contact us at: hello@figunmuted.com. Please include your order number.
Our Return Policy
We want you to genuinely love what you ordered.
Returns are accepted within 30 days of delivery for unworn, unused items in their original condition.
Items marked final sale may not be eligible for return.
Notify us of damaged items within 7 days of delivery.
Starting a Return
To begin a return, email: hello@FIGunmuted.com
Please include:
• your order number
• the item(s) you’d like to return
• the reason for the return
We’ll guide you through the next steps from there.
Exchanges
If you need a different size or item, we’ll do our best to help based on available inventory.
Because some collections are limited, exchanges cannot always be guaranteed.
Refund Timing
Once your return is received and inspected, refunds are typically processed back to the original payment method within 5–10 business days.
For full details, please review our Refund Policy.