Last updated: May 15, 2026
At Folded in Grace, we want you to genuinely love what you ordered. If something is not quite right, this Refund Policy explains how returns, exchanges, and refunds are handled.
Please review this policy carefully before making a purchase.
1. Return Window
Returns may be requested within 30 days of delivery.
To be eligible for a return, your item must be:
- unworn
- unused
- unwashed
- in its original condition
- free from stains, fragrance, pet hair, deodorant marks, damage, or signs of wear
- returned with original tags, packaging, or product materials when applicable
Items that do not meet these conditions may not be accepted for return.
2. How to Start a Return
To start a return, please email us at:
Please include:
- your order number
- the item(s) you would like to return
- the reason for the return
- photos, if the item arrived damaged, defective, or incorrect
Once your return request is reviewed, we will provide next steps.
Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.
3. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless otherwise required by law or unless the return is due to our error.
We recommend using a trackable shipping method when sending back a return. Folded in Grace is not responsible for returns that are lost, delayed, or damaged in transit.
4. Return Address
Once your return is approved, we will provide the appropriate return mailing address by email.
Please do not mail returns to any address before receiving return instructions from us.
5. Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed back to your original payment method.
Please allow 5–10 business days for the refund to appear on your account after it has been processed. Timing may vary depending on your bank, credit card company, or payment provider.
6. Exchanges
If you need a different size or item, please contact us at:
We will do our best to help based on available inventory.
Because some products, collections, or sizes may be limited, exchanges cannot always be guaranteed.
If the item you want is unavailable, we may recommend returning the original item and placing a new order.
7. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
Please include:
- your order number
- a description of the issue
- clear photos of the item and packaging
If the issue is approved, we will make it right through a replacement, exchange, refund, or other appropriate solution.
8. Final Sale Items
Certain items may be marked as final sale and are not eligible for return, exchange, or refund unless they arrive damaged, defective, or incorrect.
Final sale items may include:
- clearance items
- limited promotional items
- gift cards
- personalized or custom products
- items specifically marked final sale on the product page
Please review product descriptions carefully before purchasing final sale items.
9. Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash unless required by law.
10. Personalized or Custom Items
Personalized, custom, or made-to-order items are not eligible for return, exchange, or refund unless they arrive damaged, defective, or incorrect.
11. Sale and Promotional Items
Sale or promotional items may be eligible for return unless they are marked final sale.
If an item was purchased using a discount code or promotion, any approved refund will reflect the amount actually paid after the discount was applied.
12. Late or Missing Refunds
If your refund has been approved but you have not received it yet, please first check your bank account or credit card statement.
Then contact your credit card company, bank, or payment provider, as it may take additional time before your refund is officially posted.
If you have done this and still have not received your refund, please contact us at:
13. Refused or Undeliverable Packages
If a package is refused, returned to sender, or undeliverable due to an incorrect or incomplete address provided by the customer, we will contact you when the package is returned to us.
Additional shipping charges may apply to resend the order.
If the order is refunded instead of reshipped, original shipping charges may not be refunded.
14. Order Changes and Cancellations
We begin processing orders as quickly as possible.
If you need to change or cancel an order, please contact us right away at:
We will do our best to help, but changes or cancellations cannot be guaranteed once an order has begun processing or shipped.
15. Contact Us
If you have questions about this Refund Policy, please contact us:
Folded in Grace
Email: hello@FIGunmuted.com
Website: FIGunmuted.com